Frequently Asked Questions

I need to dispose of some old gold items I no longer want, how can I be sure that I am getting the best rate locally?

At D. J. Massey & Son we offer free appraisals for unwanted items of jewellery, watches and silverware. For quality items we offer on an individual basis and guarantee to be offering you the best prices in the area. For scrap gold items such as broken jewellery and single earrings; we offer a per gram weight price and guarantee that this will be the most competitive around. We pay you cash on the spot with no commission.

My ring is looking a little dull. What can I do to restore its original lustre?

At D. J. Massey & Son we offer a clean and polish service – this is free of charge for rings you have bought from us – why not pop in to see us at the weekend and we can polish your rings whilst you go shopping? For yellow gold and platinum set pieces this is usually all that is requires to get your sparking again!

Diamonds notoriously pick up grease and cosmetic substances – our ultrasonic cleaner will have them gleaming again in a matter of moments! This also provides a valuable opportunity for us to check the setting for security and advise if any work may be required.

For white gold items, especially rings, the rhodium coating on the metal may start to fade with wear. This can be renewed within one hour right here on our premises! This service is chargeable with a rate that varies depending upon the number of items presented – i.e. the more you bring in; the better the rate. We will shortly be introducing a Reward Card system for this service enabling the customer to receive one in every four items refinished for free!

My Insurance Company have asked me to provide them with an update on value for my jewellery items. How much will this cost me?

At D. J. Massey & Son our expert valuer has over 25 years’ experience in the business and can provide written valuations for Insurance, Probate, Family Division or Immediate Sale. Fee rates for these services can vary from 1%-5% plus VAT. Professional photographic images can also be provided at nominal extra cost. However if you just need a verbal appraisal for sale (for cash for eg) this can be done over the counter at no cost whatsoever!

How often should I get my claws checked?

If you are concerned that your diamond ring may need some repair work or just checking over for peace of mind, let us take a look for you with our magnifiers at no cost to you whatsoever. Most claw set rings will need work to maintain these every 3 years or so. We find in real life however that many people never think about this kind of maintenance and often report that they have never had their ring retipped for eg. Following examination we can advise you whether or not your ring should be sent to the workshop for a repair quotation – no work will be carried out until you give your consent. If you don’t proceed, then you incur no charge!

Where can I go for a top quality ear piercing service in discreet and relaxed surroundings?

We understand that having your ears pierced for the first time can be a little daunting and can pose quite a dilemma for those of us who are anxious at the prospect– even for those of us who take the plunge later on in life. At D.J.Massey & Son we have a discreet upstairs showroom where we can talk you through what is involved and what type of Ear Piercing products we offer including high carat gold studs for those prone to allergies, white gold & Titanium studs for the more fashion conscious!

Modern Ear piercing equipment is very easy and quick to use – adding the back onto the earrings automatically all in one go leaving no sharp point. It’s very quick and efficient, honestly! If you are anxious before you come in for your appointment; we sometimes recommend you take a mild painkiller beforehand and we can even organize a coffee whilst you sit quietly and decide. We promise never to rush or pressurize you.